Refund policy
Refund & Return Policy
Thank you for shopping with Aurelian Valley. Please review our policy carefully before making a purchase.
All Sales Are Final
All purchases made through Aurelian Valley are considered final. We do not offer refunds or exchanges for change of mind, ordering the wrong item, incorrect sizing, or buyer’s remorse.
Once an order has been confirmed and processed, it cannot be canceled or modified.
Eligibility For Returns
Returns are accepted only in very limited circumstances. A return request may be considered only if the item arrives damaged or defective.
If this occurs, customers must contact our support team within 7 days of receiving the order and provide:
- The order number
- Clear photos of the item
- A description of the issue
Our team will review the request and determine eligibility.
Non-Refundable Situations
Refunds or replacements will not be issued in the following situations:
- Change of mind after purchase
- Ordering the wrong item or variant
- Normal wear or damage after use
- Items damaged after delivery
- Items lost or delayed by the shipping carrier
- Incorrect shipping address provided by the customer
- Requests made after the 7-day window
How To Submit A Return Request
If your item arrives damaged or defective, contact our support team with your order number and photo evidence of the issue.
Our team will review the request and provide further instructions if the claim is approved.
Processing Returns
If a return is approved, the item must be returned unused and in its original condition.
Once the returned item is received and inspected, our team will determine the appropriate resolution.
Aurelian Valley reserves the right to deny refund or replacement requests that do not meet the conditions outlined in this policy.